Reinstalling SuccessMaker


There are times when we wish to reinstall SuccessMaker, but after reinstalling, we don't see any improvement.
This may result from existing files already on the computer which don't get replaced by the reinstall.
Pearson Learning has advised us that we should remove existing folders and files from the computer prior to reinstalling the program
To remove Successmaker totally, you need to remove the following folders from your computer. Click on the hard drive icon to open it, and you will see the folders:
     CAI
     History
     Local CAI
     Results Manager
     Student
     Teacher
Removing those files will make it possible to reinstall without interference from existing files. Just click on the setup button within the SME drive.

Click here for an Acrobat Reader file which discusses this procedure.

TroubleShooting Home

SASS Tech Support:
Alex May and Steve Dash


You will need the log on name and password you received in your email to access the documents. If you do not have the information, contact the SASS person for your school using the email links above.

To send email to our support staff, just click the person's name.