Users Still Online
Teacher Can Take Them Offline

From time to time, students logging into SuccessMaker will receive a message indicating that all licenses are in use and that they will have to try again later.

This seems to occur because students are not being listed as offline even though they are not working with the SuccessMaker program at the time. This may be the result of students using Open-Apple Q to quit SuccessMaker rather than clicking on the door and exiting the program properly. When a student exits properly, the log in screen for the next student appears.

Click here for an illustrated Acrobat Reader file which discusses this symptom.

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SASS Tech Support:
Alex May and Steve Dash

You will need the log on name and password you received in your email to access the documents. If you do not have the information, contact the SASS person for your school using the email links above.

To send email to our support staff, just click the person's name.